Modot Celebrating 10 Years Of Tracker

The Missouri Department of Transportation is celebrating the 10^th anniversary of its performance management tool.   It’s called “tracker” and allows MODOT to measure how well products and services are delivered to its customers. Two measures that have been tracked for the past decade include MODOT’s customer satisfaction rate and percentage of major highways in good condition. Both measures have seen significant improvement since 2005 with customer satisfaction increasing from 67 to 85 percent and the state’s major highways in good condition going from 60 to 89 percent.