The Missouri Public Service Commission now begins the task of figuring out the best practices for utility companies to collect past-due customer payments after the COVID-19 crisis.

Most utilities suspended disconnection efforts in response to economic disruptions experienced by many who lost employment income as a result of the pandemic.

The PSC has ordered staff to conduct an investigation into how the situation should be handled with a report to be filed with the commission no later than August 3rd.

The public is also welcome to submit written or online comments to the PSC.



(PSC, P.O. Box 360, Jefferson City, MO 65102)